Head of Marketing Visual Merchaising ACE Hardware AF Retail Dubai UAE

Job Description

Job Requisition ID:130061Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A?rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group?s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.About the RoleWill be responsible to lead all Marketing activities for ACE in UAE and Qatar to develop, plan and implement marketing strategies and programs aimed at promoting the products/brands to help enhance and grow business volumes and increase brand equity and awareness. Accountable for the end to end management of Trading and Merchandising Operations and Strategies to achieve ACE revenue target and associated KPIs (Forecast, Revenues, Merchandising, Content, related KPIs). The JH will manage Visual Dept under their umbrella of responsibilities.Key Role Specific AccountabilitiesMarketing Strategy:In coordination with the Division Heads, you will be responsible for planning, developing and implementing effective marketing and promotional strategies for all brands. You must aim to communicate the brand identity and innovate Marketing within each businessBudget & Marketing calendar:Create a Marketing calendar per brand, per market in order to support the local Trade Plan and seasonality of the business. In discussion with the various Heads of Finance across all businesses, you should draw a brand spend strategy keeping in mind the seasonality and trends involved in each of the businesses. Compile the overall budget and exercise effective budgetary control through the year to highlight any variances for immediate actionMeet footfall targets:Agree on footfall targets with Management team per brand, per region, per store and ensure the targets are met on a weekly basis through a mix of online & offline marketing channels. Support the ecommerce websites for ACE through website visitation and customer journey planningStrategy & optimizationIdentifying growth opportunities, testing hypotheses to improve SEM traffic and increase ROASDelivering customer-focused, profitable multi-category campaigns to agreed targetsAddressing and escalating campaign performance issues.Responsible for AB tests, Search Query analysis and keyword mining.Apply the SKUs naming conventionOptimize content (descriptions, images etc..)Use VOC to enhance the product and optimize the onsite experiencePost purchase experience (Last mile), return & refund process, customer feedback -Yearly strategy document updated every quarterAgency/ Partner and Online trainingForce of proposition for tools to optimize campaigns performance and reportingSupport specific stores: Collaborate with Operations Teams per brand to identify teams and stores that need focused marketing and track improvement in performance WoWLiaison with partners:Effectively lead all liaisons with representatives of the various agencies across all businesses (media, social media, creative, PR, etc.) to ensure timely and efficient execution of campaigns as well as accurate reportingCustomer Database & LoyaltyCollaborate with the Central Retail CRM team to effectively use the brand customer database to craft, run and measure strategic campaignsAbout YouEducation: Must possess at least a bachelor?s Degree/ Professional Degree/ Post Graduate Diploma in marketing/ advertising or other related fieldsMinimum Experience and Knowledge:

• A minimum of 8 years managerial experience specializing in 360 marketing channels with an understanding of emerging marketing channels
• Preferably someone with experience in retail

Job-Specific/Technical Skills required to complete the tasks:

• Excellent interpersonal skill and strong leadership skill
• Must have strong analytical and business acumen skills
• Must be attentive to details, resourceful, self-motivated with the ability to work under pressure and urgency in meeting tight deadlines
• Able to think creatively and innovatively to identify trends and challenges
• Excellent in MS Office such as Excel, Word and PowerPoint
• Excellent in written and verbal communication skills
• Must be able to speak and write fluently in English; Arabic is a plus
• Strong creative sense, with an eye for design and creative writing
• Eagerness to collaborate and ability to work with senior executives up to Board Level

We?re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.Before you click ?apply?: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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