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Guest Service Executive - Talise Spa - Jumeirah Al Qasr and Dar Al Masyaf Hotel

1.00 to 10.00 Years   United Arab Emirates   07 Sep, 2022
DUBAI HOLDING
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Guest Service Executive - Talise Spa - Jumeirah Al Qasr and Dar Al Masyaf Hotel About Jumeirah & the Hotel:Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different? brand promise.Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.Madinat Jumeirah ? The Arabian Resort of Dubai is a magnificent tribute to Dubai?s heritage. The resort comprises of three grand boutique hotels: Jumeirah Mina A?Salam, Jumeirah Al Qasr, Jumeirah Al Naseem, and a collection of 29 traditional summer houses known as Jumeirah Dar Al Masyaf. In addition, there?s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting center, 2km of private beach, the award-winning Talise Spa, and the Talise Fitness health club.About the JobAn exciting opportunity has arisen for Guest Service Executive to join our Talise Spa Team in Jumeirah Al Qasr and Dar Al Masyaf HotelYour main duties will include:

  • To always provide courteous and professional service.
  • Welcome guests, greet guests and members, explain, and up sell the facilities and services available.
  • Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.
  • Ensure guests are directed to desired locations for treatment and connected with the appropriate service.
  • Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.
  • Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
  • To report all problems and or complaints related to the spa.
  • To liaise with all related departments, confirm reservations, process engineering requests, and maintain cleanliness.
  • To understand all current activities & promotions within the Spa & Hotel.
  • Maintain daily operations, including opening, operating, and closing procedures.
  • Provide information and literature about facility in person and via telephone.
About you:The ideal candidate for this position will have the following experience and qualifications:
  • University Diploma or Degree
  • Previous experience working within guest service
  • Customer care
  • Fluent verbal / written English
  • Computer skills
  • Guest focused
About Benefits:We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent care package, flights home, accommodation allowance, health insurance, up to 50% discount off Jumeirah F&B Outlets.

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