| Job Location | United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Hospitality / Medicare / Account Management |
| Functional Area | Not Mentioned |
The Guest Service Agent is responsible for providing exceptional customer service to guests, ensuring a comfortable and enjoyable stay. They act as the first point of contact for guests, handling check-ins, check-outs, inquiries, and resolving guest issues promptly and professionally.-Minimum 4 years’ experience in a similar position preferably at International Hotel Chains.-Attractive remuneration based on experience and salary is comparable to 5* hotels.-Must be in UAELocation: Abu Dhabi For Al Nakheel Hotel ApartmentsKey Responsibilities:Welcome guests upon arrival and assist with check-in and check-out procedures.Provide information about hotel amenities, services, local attractions, and transportation.Respond promptly to guest inquiries, requests, and complaints, ensuring guest satisfaction.Maintain a professional and friendly demeanor at all times.Handle reservations, cancellations, and modifications as required.Process payments accurately and handle cash and credit card transactions.Maintain accurate records of guest information and preferences.Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.Uphold hotel policies, safety, and security standards.Assist with administrative tasks such as phone handling, email correspondence, and documentation.
Keyskills :
Customer Service Skills Communication Skills
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