| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Hospitality / Medicare / Account Management |
| Functional Area | Not Mentioned |
Guest Relations Manager:Can you bring your own personality, create a “magnifique” experience and naturally connect with guest and colleagues alikeWe are looking for a Guest Relations Manager to join our team! This could be the next step for you into a Management position within Hotel and the group, and so APPLY TODAY, get lots of perks and benefits, learn & grow continuously and start your lifelong career here!What is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:Responsible in ensuring the efficient operation in Guest ServicesEnsure that all team members are properly trainedTo handle complaint / incidents / accidents occurring in the hotel when requiredTo manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions receivedDevelops high quality relationships with guests throughout their stay, in order to encourage loyaltyQualifications:Your experience and skills include:Minimum experience of two years in a similar role in 5-star Luxury HotelBachelor’s degree in Hospitality or equivalentKnowledge in MS Office and Opera systemAbility to speak other languages preferably RussianThe ability to work under pressure, multitask and think on your feet to quickly resolve issues is requiredStrong verbal and written communication skills and pride in personal presentationA genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stayStrong leadership & interpersonal skillsYou will be redirected to the company website to apply for this position
Keyskills :
Guest Relations Customer Service
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