| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Ticketing / Travel / Tourism |
| Functional Area | Not Mentioned |
The Groups Supervisor is responsible for coordinating and managing group reservations, itineraries, and experiences for large parties, whether in a hospitality, tourism, or travel setting. This includes overseeing group bookings, ensuring excellent service delivery, and working closely with operations, sales, and guest service teams to meet client expectations.Key Responsibilities:Handle group reservations and special requests across hotels, events, or travel servicesLiaise with travel agents, corporate clients, or group leaders to confirm detailsEnsure accurate room/blocking allocations or itinerary arrangementsCoordinate with internal departments (front office, F&B, housekeeping, transport) for seamless serviceMaintain group records, contracts, and billing detailsProvide timely updates and reports to sales or reservations managersSupervise junior staff or group coordinators during peak periods or eventsManage check-in/check-out procedures and special amenities for group guestsResolve issues or complaints from group clients professionally and efficientlyEnsure compliance with service standards, policies, and safety regulations
Keyskills :
Customer Service & Communication
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