Front Office Manager

Job Description

Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine?s 100 Best Companies to Work for, every year since the survey began in 1998.In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:?The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It?s the Golden Rule ? the simple idea that if you treat people well, the way you would like to be treated, they will do the same.? This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.Join our Team

• Work on a team that is built on mutual respect, collaboration, and excellent service.
• Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
• Four Seasons have been ranked in FORTUNE Magazines 100 best companies to work for.

Our Team:- ??Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.Who We Look For: We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.-The Front Office Manager directs the activities of the Front Office; Front Desk, Guest Services, Guest Relations, Concierge, and Kids Club Departments to create a welcoming experience.

• Manages the staff at the Front Desk & Guest Services Departments. Directs all activities of the Asst. Front Office Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed

• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone

• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to the guest room. Issues correct keys to the guest. Checks out guests at end of stay. Ascertains guest satisfaction collects keys, posts late charges and presents bills to guests. Settles bills accurately through credit card or cash transactions.

• Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention to Guests, Return Guests, and Groups.

• Reviews and monitors schedules of staff. Monitors their activities to assure that standards are being met, the staff is being supported and guest needs are being met

• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.

• Works harmoniously and professionally with co-workers and supervisors

Preferred Qualifications and Skills

• Proven work experience as a Front Office Manager
• Understanding all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• The ideal candidate will have an outgoing personality and a can-do approach to any task!
• Requires reading, writing and oral proficiency in the English language. The Arabic language is an advantage.
• Degree & Diploma in the Hotel Management is preferred.

Our Offering:-??Opportunities to build a successful career with global potential ??Excellent Training and Development opportunitiesEmployee Recognition Programs?Complimentary nights at FS Hotels WorldwidePaid annual home leave tickets??Complimentary meals in employee restaurants??Housing allowa??Medical coverage??Work Authorization:-??The Hotel will apply for the work authorization for a successful candidate.?Learn more about employment with Four Seasons:-??You could also learn more about employment with Four Seasons via the following channels:??https://www.facebook.com/FourSeasonsJobs??https://www.linkedin.com/company/four-seasons-hotels-and-resorts??http://jobs.fourseasons.com??https://twitter.com/FourSeasonsJobs

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