Field Service Engineer

Job Description

Do you enjoy working with cutting-edge IVD equipment?Do you enjoy being part of a successful team?Join our Field Service TeamThe SField Service Engineers provide outstanding customer service to clients in UAE and MENA region on site or through other communication tools while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.The Senior FSE provides frontline support by resolving customers problems and issues through technical expertise and troubleshooting. The FSE has the opportunity to drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. The FSE uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrumentation.FSEs provide training to our customers and verify the operational performance and data quality of systems in order to contribute to our overall team success.Partner with the best

• Strong Clinical Engineering background and experience working on medical Diagnostic Equipment, mainly in Clinical Chemistry, Immunoassay and Automation fields.
• Strong instrumentation, diagnostic software, PLC, and electronic software background
• Typically the Field Service Engineer (FSE) will be someone that has extensive knowledge of technical fault finding, working with schematics, electronic diagrams, advanced troubleshooting skills and above average knowledge of test equipment used in the industry.
• The field service engineer will be responsible for his zone or area dealing with customers on a daily basis.
• The incumbent will need to coordinate his own preventative maintenance schedules, planning of boot stock, liaison with the corporate headquarters on a regular basis and weekly feedback to supervisors.
• Must have a strong understanding of urgency to deal with customer requests.
• Typical this individual will be familiar with maintenance schedules, plug in of laptop to run diagnostic checks, calibration of electronic components.
• Technical project management skills, familiar with shift roster environment, extensive travel as well as abroad travel.
• The environment of support is 24 hours a day, 365 days a year; it is regarded as emergency services as the blood results could impact on human lives. The instruments that are used vary from small bench top analyzers, larger analyzers, integrated systems and automation lines. Typical instrumentation is divided into the following disciplines of our industry: Chemistry and Immuno Chemistry principles and Hematology
• Engineers are tasked via our dispatch center, all jobs are recorded on laptop technology and real time debrief and synchronization is expected from the FSE on a regular basis to establish his availability for a task.
• A willingness to work irregular working hours i.e. on call after hours, on site repairs after hours, weekends and public holidays.

Fuel your passionTo be successful in this role you will:

• Bachelor of Science in Engineering ? Biomedical, Clinical or Electronic
• Equivalent technical qualification related to diagnostic, fault finding and troubleshooting
• Minimum of 6 years relevant experience is preferable
• Self-motivation, good written and verbal communication skills
• Be punctual and work to deadlines
• A proven ability to interface with diverse technical disciplines is essential requirements
• Must be able to work independently without regular supervision, we trust our engineers to take responsibility of their area as if it is their own business.
• Exemplary customer focus skills, our customers talk we listen is one of our core values and everything we do is to satisfy and improve the customer experience.
• The best team wins is another core value and we cannot afford individuals who do not accept the responsibility of teamwork, team dynamics and team communication. We expect from our engineers to form part of the team and to be prepared to act as an integral part of our service excellence team.
• Kaizen is our way of life, another core value which means that we expect from our engineers to focus on Lean and Efficient practices, policies and procedures forms the basis of our regulatory commitment to our corporation and our customers as to ensure only the best service quality is offered. We do not have a tolerance for inefficiency, poor planning and non - compliance to regulated practices as prescribed by our Quality Management System. If you can associate with this value we want to employ you.
• Innovation defines our future, an important core value to which we expect our engineers to constantly employ work practices and present best practice methods to perform their duty that would put as at an advantage over our competitors. We value suggestions for improvement and we expect engineers to be the catalysts for innovation and always look for unique ways to place us at the forefront of technology and service delivery.

Working with usOur people are at the heart of what we do at Beckman Coulter. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

• Positive, multi-tasking, fast learner and good team player and be able to effectively communicate with different internal customers to ensure positive outcome
• Have sound business ethics and consistency among principles, values and behaviors, and adhere to policies and procedures, and be able to exercise judgment within defined procedures and practices to determine the appropriate action.
• Adhere to policies and procedures, and be able to exercise judgments within defined procedures and practices to determine the appropriate action
• Strong business acumen with strong analytical and problem-solving techniques

Working for youOur inventions have revolutionized people lifes for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary working office policy
• Wellbeing activities
• Supplementary private medical care option
• Safety net of life insurance
• Additional flexible benefit framework

Who We AreWe are committed to advancing healthcare for every person by applying the power of science, technology and the passion and creativity of our teams to enhance the diagnostic laboratory?s role in improving healthcare outcomes. Our diagnostic systems are used in complex biomedical testing, and are found in hospitals, reference laboratories and physician office settings around the globe.An operating company of Danaher Corporation since 2011, Beckman Coulter is headquartered in Brea, Calif., and has more than 11,000 global associates working diligently to make the world a healthier place.Our CommitmentsWe offer a unique combination ofpeople, processesandsolutionsdesigned to help clinical laboratories and healthcare networks elevate their performance and advance patientWhen you join us, you?ll also be joining Danaher?s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you?ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you?ve ever wondered what?s within you, there?s no better time to find out.

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