Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures.
Monitor customer satisfaction and respond to customer feedback and complaints ensuring all procedures for CSI and Compliant Handling are followed.
Inform Outlet Manager / Assistant Manager of any complaints, negative feedback from guest and concerns about colleague satisfaction of colleague performance.
Actively use the database of customer details / history to assist in guest recognition.
Advice the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to the task list or addition / deletion of task lists.
Conduct performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
College Diploma or Equivalent in a hospitality related fieldMust of worked at least 2 years in a previous roleTeam PlayerItalian Speaking
