Excellence Onboarding Coordinator (French/Italian/German/Spanish)

Job Description

Excellence Onboarding Coordinator (French/Italian/German/Spanish) page is loadedExcellence Onboarding Coordinator (French/Italian/German/Spanish)Excellence Onboarding Coordinator (French/Italian/German/Spanish)locationsPorto, Av da Boavista - PortugalLisbon - Portugal time typeFull time posted onPosted 30+ Days Ago job requisition idJR03798 Employment Type: EmployeeContract Type: PermanentLife At PlanetHere at Planet we are extremely proud of our heritage of over 30 years. And it is what makes us a unique payment partner for many of the world?s most prestigious brands. We don?t just provide world class commerce and payment services, we generate revenue for our customers, and we help them grow. In the early days, we set out to simplify the complex payment process of VAT refunds for international shoppers in Europe. Fast-forward to today, and our single payments platform is unique in the industry ? the only one that offers acquiring, processing, digital wallets, VAT refunds and currency conversion services. We have recently integrated several other tech businesses ? Protel, Hoist, Datatrans, Proiximis ? to help us to continue to grow and dominate the market as we set about our mission of being a world leader. And with strong Private Equity Investors from Advent International and Eurazeo, we are well set up to win. We know that it?s our people that differentiates who we are and what we do?and that is why we are keen to hire world class talent like you.Role OverviewThe successful candidate will be based in Warsaw Poland, with an opportunity to work from home where agreed by their manager or supervisor. They will play a crucial role in the Onboarding Excellence Team within Planet Operations. The mission of our Coordinator is to coordinate Onboarding Tickets across multiple platforms sold by the Planet Group on a global basis, providing assistance to merchants in their local language.What you will do* Be responsible for monitoring the Onboarding Excellence (OBX) mailbox for new ticket requests from the various sales teams throughout the Planet Group.* Assist merchants with completion of KYC & AML documentation* Collect KYC & AML supporting documentation from the merchant* Sanity check the Contract & OB Form from the Sales Team, to ensure the vital OB information is included.* Liaise with the Sales Teams to ensure any missing information from the Contract & OB Forms are provided.* Identify if the request is Complex or Simple and action as required.* Raise production tickets on the correct ticketing systems depending on the Sales Teams request for Simple tickets.* Liaise with other departments to ensure that correct contact and stakeholder information is used.* Escalate any issues where necessary to Head of Dept and/or technical support depts where necessary* Provide accurate, valid and complete information at all times* Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve* Work with an openness to take on new tasks and challenges as they present themselves within the position* Follow communication procedures, guidelines and policiesWho you are* You will have at least 1 years experience in a customer service environment* You will need to be multilingual and speak English with either French, Italian, Spanish or German* Methodical & Organised, to ensure activities and tickets are logged and tracked accurately and on time* Well organised and able to work to tight deadlines* You will be a strong team playerWhat you will need to bring to Planet* Must be an good communicator with excellent customer service skills* Organised and Methodical* Excellent language skills* A can do and enthusiastic attitude towards daily activities* Ability to adapt to an ever changing market place We don?t shy away from wanting to hire great people to deliver amazing things for our customers. And once you join us, we want to keep you motivated and engaged in our collective mission.Competitive PayWe don?t want you to worry about your pay and wonder if you can have it better someplace else. We follow the market and evaluate salary benchmarks through the year to make sure any salary increases remove any worries and keep you satisfied. We review pay annually to make sure we are paying you what you?re worth.Growth and skillsWe know that for some it?s about growing into more senior and exciting roles, and for others it?s about becoming a deep technical expert. No matter what your ambition, we are with you all the way. We know that investing in you is the way to keep skills relevant and you motivated.Flexible workingAn array of peopleWe know that to win, our workforce needs to reflect the world in which we live and the customers we serve. We are proud that we have a culture where everyone and anyone can bring their whole selves to work. We hope this role sounds exciting and could be your next step. If so, we?d love to meet you ? click the button to apply. Go on. Make our day.Company BackgroundPlanet is a revenue generating payments service and technology provider. Planet helps businesses meet the needs of their customers by simplifying complex payments, helping people spend freely. Founded over 30 years ago in Ireland, Planet now employs over 1,600 staff in more than 60 markets on five continents. Serving over 600,000 merchants and 100 partner banks, Planet manages in excess of 800 million transactions worth more than ?45 billion in value. Planet helps Merchants in the Retail, Hospitality, Food & Beverage and Parking sectors deliver an exceptional customer experience by simplifying complex payments, helping people spend freely in-store, on-site or online. Planet provides full stack payments on a single platform offering acquiring, VAT Refund and Currency Conversion services. Planet?s ambition is to generate revenue for our customers through highly differentiated, digital payment services. Underpinning this is a continued passion to retain its cultural DNA. Planet Payment was acquired by Planet for $250 million in 2017, and 3C Payment in 2020. Planet is part of the Eurazeo portfolio of growth companies.

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