Events & Production Support Manager

Job Description

The Events and Production Support Manager supports the execution and delivery of new projects, supports with design and delivery of events at assigned properties; is responsible for planning and executing production of new shows and developments, seasonal and special events; and provides support across daily entertainment offerings as needed. The Events and Production Support Manager works with the team as an active participant in achieving artistic goals, ensuring consistent quality, sharing knowledge with the team, leading and supporting production and execution of shows/events while maintaining a positive attitude in the workplace, guaranteeing high standards in the delivery of all offerings and preserving production and execution values across the parks.The job scope also includes:

• Responsible for managing development of new shows and projects across the different properties
• Works with Entertainment teams and interdepartmental partners as an active participant, guaranteeing a high level of performance and production values for entertainment offerings
• Provides management and operational coverage at entertainment events and at shows/venues as requested
• Leads and executes entertainment special events to include marquee and seasonal celebrations, corporate functions, birthday parties, team buildings and other events promoted by the company
• Develops show and event production management systems and distributes reports
• Maintains a shared portfolio of vendors and suppliers in conjunction with the parks and Events and Production Manager
• Works with the teams to create and update entertainment asset inventories
• Manages and maintains entertainment owned event assets in each required facility ensuring tidiness of areas such as warehouse, green rooms and other back of house Entertainment earmarked spaces
• Ensures Entertainment storage areas are maintained, kept clean and organized and assets are properly labeled and accounted for in inventory levels
• Financial responsibilities including project budget creation, procurement and purchasing, tracking and reporting observed company policies and delegation of authority
• Organizes and runs production meetings, debrief and other meetings as required to both internal and external stakeholders
• Works hand in hand with Marketing to ensure strategic, tactical and core activations align with business objectives and KPI targets Assembles project/event production books and documentation for both working use and historical archival
• Creates installation and de-rig and event run schedules as requested and maintains schedules, updating them and stakeholders when changes take place
• Supports production and events rehearsals as needed
• Oversees installation, execution and de-rig of shows/events, to include hands on work as required
• Takes part in coaching and counselling matters and provides guidance and mentorship to Entertainment colleagues to assist in developing bench strength and succession plans
• Acts as Entertainment Manager and Events and Production Support Manager on duty as requested
• Compile periodic rate competitiveness and comparisons
• Offer input into event improvements: effectiveness and efficiencies
• Occasional international travel as required
• Additional duties as reasonably requested by senior management

• Higher Secondary education or equivalent
• Minimum of 7 years in theme park entertainment, events or large scale productions
• Working knowledge of industry safety standards and codes; industry trends and vendors
• Ability to read blueprints and related construction/design documents
• Leadership skills; computer skills; proficiency in English
• Ability to call events and shows; report creating and distribution; schedules creation and execution; development of show/events manual

• Bachelor?s Degree in the arts or related fields
• Bachelor?s Degree in any technical Theatre discipline
• 10 years of experience in the entertainment and theme park industry
• 3 years recent experience working client-side in the events industry
• Stage management experience; lighting, sound and projection programming; winch operation; rigging; video editing; music knowledge; project management

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