Events & Catering Planner

Job Description

Events and Catering PlannerReporting to the CCS Manager, The Events & Catering Planner will be supportingthe Conference Services and Catering Managers in their daily functions as well as to ensure the efficient functioning of the Sales & Catering office.What?s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Solicit, negotiate, and book new and repeat business through various efforts (telemarketing, mailings, referrals, sales call, etc.) to maximize catering revenues to meet/exceed goals.
• Plan accommodations arrangements including guest rooms, visas, transport, arrival and departure details, and outside services if required
• Plan, up-sell, and detail the meeting/function with the client including space requirements, times, equipment, menus, etc.
• Coordinate payment procedure to include: credit, prepayment, and billing instructions, etc.
• Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and/or problems to ensure quality product delivery and customer satisfaction.
• Maintain accurate, legible records, and files to provide group history, ensure future and current quality service and enhance future prospects
• Utilize Opera Systemto track,solicit, book, and follow -up accounts
• Conduct site inspections with prospective and existing clients.
• Ensure that deposits/cancellation fees where applicable are forwarded to Accounting.
• Will personally process all information on booking to the other departments in the hotel responsible for delivery of services while client is on property.
• Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly
• Conduct pre-conference meetings to ensure key departments fully aware of relevant details pertaining to group.
• Be knowledgeable of and enforce local and state laws and regulations, with specific reference to health and safety
• Attend weekly / monthly departmental communication meetings, also sales and operations meetings as required.
• Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations. Actively participate in prescribed sales training.
• Assist managers in qualifying inquiries.
• Preparation of BEO?s, contracts and proposals.
• Maintain the vacation calendar with the support of the administrative assistance.
• Handle and file appropriately the employee action forms related to vacations/sick leave.
• Ensure prompt and courteous service is extended to both internal and external customers.

Your experience and skills include:

• • Relevant experience is an asset
  • Proficient in Word, Excel, MS Access (or other database-management program), Publisher, and Photoshop.
  • Highly responsible & reliable
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • The successful candidate will be an extremely organized, detail-oriented, professional, and a self-motivated team-player with excellent interpersonal skills.
  • Must be able to work well under pressure in a fast-paced and constantly changing environment.
  • Excellent English written and verbal communication skills required
  • Experience with/contacts within Abu Dhabi Marketing /PR market is an asset

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

• • Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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