Education Manager

Job Description

The job scope includes:List the key activities and tasked associated with each Area of ResponsibilityAccurately, concisely, and completely describe the duties and responsibilities of the jobSupport/Operations roles (Grades A to C) may only have 1 area of responsibilityTo assist SWAD leadership team with the oversight and management of daily zoological related revenue programsTo assist Education department leadership with budget development and oversightTo assist with expenditure and cost oversight within the Education departmentPlans the schedules and tasks assignments of Education Specialists and Associates; monitors their activities and performanceEnsures the completion of required trainings of the team; monitors professional development and competenciesWorks together with the Education Manager in assigning education programs; includes developing excellent, transformational zoological programming, ensures offerings are relevant and compelling to today’s audiences in content and deliveryCollaborates with Sales, Marketing and other sections of Zoological department to promote and sell Education and Zoological programsFacilitates on the interpretation of animals to guests in park, includes development of messaging, presentations, interpretative graphics and other methods to increase guest awareness and interest in animalsFacilitates in park revenue experiences, includes streamlining operations, providing incredible guest service and innovating new experiences based on customer demandEstablishes and implements development/motivational plans of the team to improve their capabilities and expertiseResponsible for high-volume guest interaction, including resolution of issues that may ariseFosters a culture of human and animal safety; ensures compliance with existing safety policies while encouraging the review and renewal, or provision of new policies and practices so that colleagues work in a safe manner with the appropriate protective equipmentContributes to formulating and administering policies as neededFacilitates in delivering high-quality guest experience programsWorks in varying shifts/hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidaysPerforms other duties as assignedTo be considered for the role, you will need to have:Job Essentials:Bachelor’s degree in animal sciences, education, other natural sciences or related discipline5 years of experience in leadership of people/ teams, budget management, and customer service3 years of proven experience in the developing and implementing an interpretive content strategy3 years of proven experience in marketing, sales, and promotion of products and programsExcellent skills in customer/guest interaction, including resolution of problemsDemonstrated applied knowledge of educational principles and instructional design modelsExceptional verbal and written communication skillsStrong public speaker, with the ability to readily adjust to audienceProficient in current computer applications, including MS Office (Word, Excel and Power Point)Job Desirables:Advance degree preferred5 years of experience as an Education supervisor preferred4 years of experience in zoological setting, with basic understanding of zoological operations preferredFluency in Arabic and other languages is a plusYou will be redirected to the company website to apply for this position

Keyskills :
Eveloping and implementing an interpretive content strategy