DUTY OFFICER

Job Description

? Applications are invited for the position of Duty Officer ? Insights & Intelligence EKFC2? * Position Within ? Operations Department * Reports To ? ?Operations Manager * Location ? Dubai International Airport Terminal 1 * Category ? Catering Operations * Department - Insights & Intelligence EKFC2? Key Accountabilities (External)? * Managing and motivating a team of Team Leaders and Team Members whilst leading the people management initiatives with respect to cost, compliance, service and people. * Allocate work to assigned staff in order to ensure airline requirements are met with in line with laid down specifications and hygiene standards. * Liaise with the airline representative in relation to catering uplift, pax figures and any additional service that may be requested on a flight-to-flight basis. * Prepare the catering order forms and forward them to all concerned sections. * Ensure that the loading / offloading procedures are followed as per the laid down policy of the airlines, company and the airport security. * Carry out spot-checks at the operations section and on the ramp in order to ensure that food and equipment are provided as per the airline standards on schedule. * Regularly liaise with other departments, Airport Security, DNATA and Airline Representatives to ensure that service provided is as per laid down standards. * Check all the checklists and other relevant documents and make sure that they are completed and duly signed by all concerned before forwarding them to the Accounts Department. * Comply with the Company Quality and Occupational Health and Safety Policies. * Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards and execute all responsibilities according to the department work procedures while reflecting EKFC Quality Policy. Essential Requirements and Competencies Qualifications:? * Graduate Degree or Diploma holder in any discipline. * High standards of verbal and written communication in English. * A valid UAE Driving License. * Extensive experience in a supervisory role in an airport catering services environment. * Demonstrated ability to manage staff. * Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards. * A professional manner with the ability to work under pressure to meet targets and achieve results. * Strong planning and organisational skills with the ability to multi-task and manage time effectively. * Demonstrated ability to maintain constructive relationships with others.? Experience: * Previous experience in a similar environment. * Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict. * Delivers effective, well-structured written / spoken communication with impact and energy. * High level of commitment to continuous improvement and adaptability to change. * Supports creativity and innovation by showing commitment to agreed initiatives. ? ? ? ?

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