| Job Location | United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Hospitality / Medicare / Account Management |
| Functional Area | Not Mentioned |
YOUR DAY TO DAYAs a professional in your role, reporting to Front Office Manager, your responsibilities and essential job functions will include but are not limited to:Supervise front desk and concierge team operations during assigned shifts, ensuring smooth guest serviceHandle guest check-ins and check-outs, providing assistance and ensuring a positive guest experience.Resolve guest complaints and concerns in a timely and professional manner.Monitor hotel security, health & safety protocols, and emergency procedures to ensure a safe environment for guests and employeesCoordinate with housekeeping, maintenance, food & beverage, and other departments to address guest needs and operational requirements.Ensure adherence to hotel policies, standards, and procedures at all times.Manage room inventory and guest requests, ensuring optimal occupancy levels and guest satisfaction.Perform administrative duties, including reporting on daily operational issues, incidents, and achievements.Provide leadership, guidance, and training to hotel staff, promoting a high standard of service and teamwork.Monitor and maintain hotel facilities, ensuring cleanliness, comfort, and safety for all guests.Act as the main point of contact for the hotel in the absence of senior management.A strong understanding of health, safety, and security regulations in hospitality.Ability to manage multiple tasks and prioritize effectively.WHAT WE NEED FROM YOUBachelors degree in hospitality management or a related field preferred.Minimum of 1-2 years of experience in hotel management, preferably in a supervisory or duty manager role.Strong leadership and decision-making abilities.Excellent communication and interpersonal skills.Ability to resolve conflicts and handle challenging guest situations professionally.Knowledge of hotel management software and systems (e.g., OPERA).Strong organizational and time-management skills.Ability to work well under pressure and in fast-paced environments.Flexible working hours, including weekends and holidays.Multilingual skills are a plus.You will be redirected to the company website to apply for this position.
Keyskills :
Strong leadership and decision-making Skills communication and interpersonal skills
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