| Job Location | United Arab Emirates |
| Education | Post Graduate |
| Salary | Not Mentioned |
| Industry | Hospitality / Medicare / Account Management |
| Functional Area | Not Mentioned |
Duty ManagerJob Location : UAEMain Responsibilities:•Offer support and assistance to all Front Office sections, ensuring seamless communication and problem-solving.•Deliver exceptional guest experiences by providing prompt, cordial attention and personal recognition, resolving any related issues efficiently.•Collaborate with other operating departments, including Housekeeping, Engineering, Sales, and Butlers, to address Front Office matters that concern them.•Familiarize yourself with daily correspondence, including arrivals and departing guests, and follow up as required to meet their needs.•Manage room availability for walk-ins, establish accountability for guests departure dates and times, and maintain accurate records.•Follow up with Housekeeping on unresolved room discrepancies and ensure timely resolution.•Oversee reservation procedures for same-day arrivals, guaranteeing a smooth check-in process.•Verify the accuracy of arrival folios, check credit standing of walk-in guests, and validate account validity in accordance with company instructions.•Review billing instructions and guest credit for accuracy, resolve related issues promptly, and maintain high standards of financial management.•Maintain impeccable conduct, dress, uniforms, hygiene, appearance, and posture among departmental employees.•Ensure that all departmental information is kept accurately and up-to-date, promoting transparency and efficiency.•Promote in-house sales and facilities to maximize hotel revenues, identifying opportunities for growth and improvement.•Understand and implement Hotel Emergency Procedures, conducting regular inspections of the Front and Back of house to maintain cleanliness, Health & Safety, and report any faults to concerned departments.
Keyskills :
hotel experience
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