Director Retail Consumer Excellence MENA

Job Description

Purpose & Overall Relevance for the Organisation:Lead and drive a sustainable and profitable DTC channel growth, driving a seamless consumer experience through the definition/implementation of operating models, tools and training that increase productivity, profitability, decrease complexity and ensure corporate compliance at field level.Key Responsibilities:

• Lead the MENA DTC Retail Operational Excellence strategy and implementation in alignment with key EM initiatives and EM Cluster business models.
• Responsible for the achievement of the MENA targeted KPIs for net sales and profitability, by executing Retail relevant processes to drive productivity and profitability at field level.
• Main point-of-contact to EM for all DTC Operations projects and initiatives.
• Driving projects aligned with EM DTC Excellence and ensuring consistent cascading across the assigned countries.
• Be the subject matter expert for ?House of Retail? operating framework in MENA.
• Consolidation of Global/EM tools and proposing new improvement initiatives along with country DTC teams, targeting country specific opportunities for MENA.
• Facilitate MENA pilots/initiatives on enhancing digital consumer experience in stores, to provide a truly consistent consumer experience within MENA countries.
• Deliver a harmonized way of working and consumer centric strategy across MENA countries by sharing and implementing best practices.
• Create and drive a high-performance culture by:
  • • • Evaluating the competencies of team members on a regular basis; providing prompt feedback and guidance to drive high performance
      • Taking ownership for Talent Management processes to grow, develop and retain talents
      • Translating company goals in team-specific actions and business plans. Control and monitor performance and results
• Influence and drive cross-functional collaboration to facilitate the development of Retail via premium presentation, consumer service excellence and insight-driven decision making.
• Alignment with Internal Control and Internal Audit on compliance related topics, communicating and tracking performance of MENA countries accordingly.

Key Relationships:

• EM DTC Excellence
• EM, MENA GM, Finance, Omni, Legal, B&M, Sales Academy, IT, HR
• Country DTC/Operations leads
• Country Retail stakeholders

Knowledge, Skills and Abilities:

• Strong team builder, comfortable working in a matrix organization, across borders working with a diverse and international group of highly skilled leaders and experts
• Demonstrated experience in team leadership; lead, motivate, and develop high performing teams
• Excellent communication skills including impactful presentation skills, influencing & negotiating, business partnering and change management
• Advanced user of MS Office suite of products
• Proven project management experience in large scale initiatives
• Fluent in English
• Additional languages are an advantage
• Remote management experience

Requisite Education and Experience / Minimum Qualifications:

• University degree in business, ideally with Retail focus or equivalent professional experience.
• Advanced level understanding of Retail operations. Logistics/merchandising/finance exposure desired.
• 10 years? experience in large international Franchise and/or Retail operations, ideally in apparel/fashion/shoes.
• Minimum of five years in a senior management/head of department role or equivalent level

Keyskills :