Director of Spa

Job Description

Direct operations of the facility, including short- and long-range strategic planning so that the spa operates cost effectively and efficientlyEnsure the establishment and execution of all departmental goalsManage, train, and motivate all colleagues in the SpaServe as a link between the hotel and the spa industryMeet with group meeting planners to show spa facility and programs as requiredPromote and sell customized spa programs to conference groups as requiredTour prospective spa GuestsProvide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa GuestsPromote all hotel and spa packages and promotionsLead in the implementation of 12-month marketing planIdentify new business and marketing opportunitiesAssist in the Implementation of 12-month public relations program, i.e. calendar of events, media etc.Work efficiently with hotel public relations in all aspects of spa / hotel promotion as requiredAct as a spokesperson for the Spa and the BrandWork with Corporate advertising, promotion and public relations as requiredWork with hotel and regional sales and marketing as requiredMaintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniquesAdministration and implementation of staff training in all aspects of the spa’s operations i.e. business telephone usage, guest relations, spa services (massage, body scrubs, facials etc.), retail sales etc.Assist in the supervision, operation and coverage of all spa departmentsSalonFront desk/receptionBoutiqueEnsure effective communication amongst all departments within the hotel.ADMINISTRATIVE DUTIESEstablishment of professional business relationship with all vendors and development of all products inventoriesEnsure adherence of standard operating procedures for each departmentSubmit monthly report requirements and information to General Manager-Spas, and General Manager-Hotel, including monthly business report, and treatment auditsEnsure adherence of departmental and facility policiesEstablishment of ongoing administrative controlsAssist in the recruitment, development and training of all department heads and support staffAdhere to Standard Operating Procedures ManualEnsure that weekly/monthly departmental communication meetings are effectiveAvailable for Colleague and Manager inquiriesCommunications: respond / review voice-mail and e-mail messagesFacility walk-through to have a visual presence within the department for all spa staffHEALTH AND SAFETYFollow and ensure that all Colleagues follow all safety procedures and practices, lead by exampleEnsure all departments adhere to all safety practices of Raffles SpasAssist in the development and adherence of all departmental emergency proceduresEnsure Colleagues have a complete understanding of and adhere to the spas policy relating to safetyFINANCIAL RESPONSIBILITIESResponsibilities encompass the area of fiscal budgeting and analysis, including the development of annual budgets for the departments within the facilityApprove payroll hours and hotel administered service charges/gratuity reportsReview daily productivityMonitor scheduling of all services and special programmingReview/approve purchase requisitionsWithin 2 days of the month-end profit and loss statement distribution, submit variance report to Hotel ManagerGenerate monthly facility productivity reportMeasurement of the spa actual performance to budgetOperations and capital improvement budget preparationReview expenditures to ensure they are in keeping within the operating budgetsReview/approve all invoices before paymentReview of remuneration of all salaried employees and independent contractorsControl the cost of goods purchased, services supplied and labour necessary to the sales and production of our products and serviceCOLLEAGUE RELATIONSEnsure that the spa department maintains a positive relationship internally and with all departments in the hotelPerformance management discussions as requiredAttend/chair weekly, individual and group manager meetingsConduct developmental discussions/performance reviews with individuals who directly report to Spa DirectorDevelop facilitys staffing plansGoal(s) follow-up with each manager (usually during an individual weekly manager meeting)Establish short term and long-term goals for each supervisor and review status of each goal on a monthly basisAttend departmental meetings i.e. body tech, aesthetics, etc.Responsible for supervising all aspects of Colleagues, i.e. hiring, recognition, progressive corrective action, etc.Responsible for the efficient training of all Colleagues in all aspects of job tasksResponsible for all spa department’s emergency trainingEnsure Colleagues adhere to all spa standards as stated in the employee handbookConduct performance appraisals on a timely mannerGUEST SERVICEEnsure the facility is in peak condition at all times (operations and cleanliness)Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spas first priorityQualificationsEDUCATION & EXPERIENCEBachelor’s Degree (Business Administration) an assetMinimum of 5 years’ experience in management position in a spa or related field an assetExperience in the hospitality industry an assetDesire to provide phenomenal guest experiences

Keyskills :
Spa Management