Director of Operations

Job Description

Hotel Overview:Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids? Club.Director of OperationsDirectly reporting to the General Manager, the Director of Operations will overlook the entire resort operations including Food & Beverage, Front Office, Housekeeping, Engineering, Kitchen & Stewarding, Health Club and Kids Club. He/she will maintain a consistent presence on the floor and will have a sharp eye for details. He/she will ensure that the strategy and vision set for all departments is followed and he/she will ensure that memorable service is always delivered.Summary of Responsibilities:

• Developing the operations? strategy in order to provide innovative and exciting guest experiences that meet the business objectives
• Coordinating the organizational and administrative functions in all areas
• Monitoring the brand standards in all areas and ensuring that Managers take corrective actions as necessary
• Monitoring the activities and trends of competitor hotels and keep up to date with international trends in order to ensure the competitive advantage of the hotel
• Providing creative ideas to project and enhance the image of the hotel;
• Personally and frequently verifying that guests in the hotel are receiving the best possible service available in order to make continuous improvement
• To operate an efficient and accurate administration process in order to meet statutory, legal and internal requirements
• To conduct daily briefings in the absence of the General Manager to ensure that all departments receive updated information
• To attend all other meetings as required by the administration team
• To ensure and maintain good relations with members and suppliers
• To delegate and control the Departments expense budget throughout the year
• Control Payroll and Business Expenses of all departments reporting to him/her
• To prepare and derive the required operational cost for all departments reporting to him/her
• To ensure the preparation of management team duties
• To select suppliers with the most competent prices
• To ensure that the payroll doesn?t not exceed the budget
• To set the profit margin targets and achieve them
• To analyze potential costs
• To consider aspects of re-investment
• To co-ordinate and manage pricing strategies
• To analyze the market needs and trends
• To contribute to Sales improvement
• To ensure improvement in productivity across the hotel
• To ensure maximum departmental profit is achieved
• To ensure regular upgrades of the resources of the departments reporting to him/her
• To monitor the operations to ensure the highest quality service at all times
• To oversee the that all guest rooms, public & back of the house areas including kitchen areas are well maintained and cleaned
• To maintain good will, sense of fairness and an open door policy towards all colleagues
• To monitor and check guests satisfaction
• To control operating costs
• To maintain highest standards of Hygiene and good Health and Safety Standards
• To implement a daily and monthly checklist for all departments. Ensure proper follow-up to attain maximum quality and efficiency
• To coordinate all sales activities which are conducted in area of responsibility
• To actively engage and participate in effective communications within the hotel

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