Director of Front Office

Job Description

Director of Front OfficeInspiring and engaging. As a Director of Front Office, you will provides day to day supervision, direction and leadership to the Front Office department to ensure that revenue goals and guest satisfaction standards are met. Front office areas include Front Desk Agents, Concierge and Bell/Door Staff.What is in it for you:

• Join our diverse team and enjoy perks of being an Accor Heartists.
• Plan your career growth with us as you passionately exude your work and talent.
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:
• Lead and manage all aspects of the of the Front Office department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Ensuring qualified personnel are selected, hired, and trained in all areas of responsibility.
• Keeping all personnel well informed of department objectives and policies.
• Ensuring that proper image is being maintained by all team members relating to grooming and uniform standards.
• Supporting and participating in all hotel programs, policies, and procedures; working closely with Reservations, Front Office, and Sales to maximize occupancy, rate, and revenue.
• Notifying all departments of any fluctuations in business levels, special guests, groups, etc.; establishing and maintaining close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.
• Required to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service and make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, as well as reducing cost.Your experience and skills include:
• Service focused personality is essential and previous leadership experience required
• Previous experience on the same capacity from 5 star properties
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Strong Communication skills
• Great customer Service skillsOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Keyskills :