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Digital Experience Manager

1.00 to 10.00 Years   United Arab Emirates   22 Aug, 2022
Al Futtaim Group
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Digital Experience Manager | IKEA | Regional Service Office | Jebel Ali, DubaiWhat you will do

  • Plans and managers the execution of UX & functional changes by developing product/feature launch strategy with all stakeholders;
  • Provide overall direction on UX process to team that typically span multiple units and may also include outside suppliers/vendors.
  • Ensures user experience for Digital Channel is consistent with the First Entertainment brand and is intuitive and member-friendly;
  • Supports digital?s vision and strategies and leads efforts to enhance digital experiences in various relevant channels;
  • Ensures UX, functionality and overall experience are optimized to meet customer demands
  • Create flexible resource allocation for digital experience and UX projects, to deliver the fast-changing priorities, build ability for rapid iteration and experimentation
  • Establish and follow-up key digital experience indicators that are aligned with the digital performance and overall business performance indicators/ KPIs of IKEA
  • Work closely with the transformation leads and head of roles, to shift digital experience roadmap priorities as to secure the resources availability
  • Plan and manage high quality execution and delivery within defined scope.
  • Overall responsible for digital experience along with driving continuous improvement process based on customer/user feedback and real data analysis
  • Communicate effectively with cross-functional partners and stakeholders as needed on status, risks and accomplishments to ensure alignment with the overall project goals.
  • Adhere to technology governance policies and processes.
  • Establish digital experience strategy and initiate project mobilization by confirming project scope, estimate resources, roles and responsibilities
  • Prepare and follow-up budgets and timelines for digital experience enhancement across all the digital channels and platforms
  • Demonstrates innovation and solutioning using combination of Customer experience mapping in retail and digital knowledge.
  • Be responsible for the business aspects of the Digital experience. Along with Digital project team, manage project budget, debrief, identify deviations and secure delivery within agreed budget frames.
  • Ability to apply agile analysis techniques for creating user stories and acceptance criteria
  • Ability to demonstrates strong IKEA leadership skills, by using sound judgments to make timely and effective decisions
  • Challenge the current way of working and help find better solutions - with simplicity and highest quality at lowest cost in mind.

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