Develop the IVR code from pre-defined requirements
Designing and developing complex requirements to accomplish business goals
Ensures that software is developed to meet functional, non-functional, and compliance requirements
Ensures solutions are well designed with maintainability/ease of integration and testing built-in from the outset
Continuously upgrade the skills by self-learning and on job training.
Assisting in the collection and documentation of users requirements, development of user stories, and estimates.
Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
Participating in peer-reviews of solution designs and related code
Package and support deployment of releases.
Design, develop, and unit test applications in accordance with established standard
Adhering to high-quality development principles while delivering solutions on-time and on-budget
Service Delivery
Ensure Customer Satisfaction with the 24x7 Support
Analysing and resolving technical and application problems
Project Quality Management
Ensure the quality of all assigned projects executed/ achieved according to the quality standards defined by the project brief resulting in receipt of the Completion Certificate.
Administrative & Coordination Support:
Ensure excellent documentation management and day to day activities are undertaken to the required standards.
Assist with the preparation, coordination and updating of the business reports.
Provide a high collaboration level to support and assistance to other departments and senior managers whenever needed.
