| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Responsibilities:Supervise and manage the customer service team, ensuring excellent service standards are maintained.Handle customer inquiries, complaints, and escalations in a timely and effective manner.Develop and implement customer service policies, procedures, and best practices.Monitor and evaluate team performance, providing coaching and training as needed.Ensure that customer service targets and KPIs are met consistently.Collaborate with other departments to resolve customer issues and improve overall customer experience.Requirements:Bachelor?s degree in Business Administration, Management, or a related field.Proven experience in customer service or management, with at least 7-12 years in a supervisory role.Strong leadership, communication, and problem-solving skills.Ability to handle customer concerns with empathy and professionalism.Proficiency in customer service software and MS Office.
Keyskills :
experience in customer service leadership communication skills
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