Deputy General Manager

Job Description

In this role as the Deputy General Manager (DGM), you will ensure the professional, safe, and efficient operation of the facility. This includes providing overall guidance and direction for the park and being the secondary chairperson and decision maker.The Deputy General Manager is the primary person responsible for the quality of the production and presentation of the overall daily operation of the theme park.Job Scope:

• Assist the general manager to build the entire operational organization and will assist the development team in ensuring that the product meets the ultimate operational requirements of the future park. This person will be closely collaborating with the institutional partner?s creative and project management teams to develop new and innovative products, services, and high quality guest presentations.
• Designated person in charge in the absence of the General Manager.
• Responsible for providing supervision, guidance, coaching, and training colleagues of approximately including directors, managers, team leaders, and frontline colleagues.
• Works closely with other levels of management throughout the theme park(s) and company to better understand and effectively manage team-based and individual goals and business philosophies while maintaining high levels of facility quality and guest satisfaction.
• Responsible for the strategic management of resources and budgets to ensure the park and company meets all established financial goals.
• To actively demonstrate a strong personal commitment to the business vision. Shows an entrepreneurial mindset that helps the organization evolve and remain as leading edge and effective as possible.
• Project and protect the image and reputation of the park?s institutional partner.
• Performs other reasonable duties as requested by senior management

• High School Diploma or equivalent. College degree or equivalent theme park management experience.
• Experience in operating high-end guest service oriented facilities. Fundamental understanding of risk management philosophies and ride safety protocols and standards.
• 10 years management experience in the operation of a large theme park or an equivalent commercial tourist attraction.
• Training and education (including on-the-job experience) in overall theme park operations.
• Strong verbal and communication skills. Must be able to direct and coach a diverse team of colleagues through active participation and guidance in the following areas:
• Effective organization, planning and scheduling. Awareness and ability to manage daily and long-term priorities.
• Monitoring work area and employee safety, performance quality, and work efficiency. Following-up on all aspects of daily work product to ensure a high-quality result.
• The ability to motivate and maintain employee morale. Maintaining open communication with all management and colleagues. Responding to staff concerns and needs.
• Ability to monitor and identify problems proactively. Understanding of how best to utilize all resources available to quickly and effectively solve problems as they occur and with a strong sense of urgency.
• Stays current on new technologies and processes emerging in the industry and proactively works to develop new products and services that will improve profits through increased operational efficiency and/or improved guest satisfaction.
• Knowledge and understanding of computer programs such as Microsoft Office, ride automation/controls, theatrical show control systems, POS systems, and finance software.
• Proficiency in writing, speaking, and understanding the English language.

• Proficiency in other languages is an advantage
• Experience managing and opening a new facility from start-up.

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