Customer Support Executive

1.00 to 10.00 Years United Arab Emirates 11 Oct, 2022

UAE National/ Emirati - Customer Support Executive| ElectronicsOverview of the role:

Attend the customers at the reception and receive the units with no error/mistakes on the notification.
Manage customer incoming calls and update the repair status
Follow up with customer for estimate approval
Customer complaints very minimal ? based on the target
Customer incoming calls to be attended within min rings based on the target
CSI based on the target
Customer waiting time ? minimal based on the target
Customer orientation
Speed of attending to customers
Accuracy of data entry
System process knowledge and communication
Update repair status in SAP
Co-ordinate with stores for parts / units
Responsible for SAP Billing / invoicing
Filing of relevant documents.
Co-ordinate with Drivers for the committed deliveries
MIS reports

What you will do:-Description of Accountability:

Attend the customers at the reception and receive the units with no error/mistakes on the notification with no error/mistakes on the notification.
Customer complaints very minimal ? based on the target
Customer incoming calls to be attended within min rings based on the target
CSI based on the target
Customer waiting time ? minimal based on the target
House keeping / grooming and preventability / punctuality
Customer orientation
Speed of attending to customers
Team approach
Initiative / flexibility and punctuality
Accuracy of data entry
System process knowledge and communication

Keyskills :

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