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Customer Success Manager

5.00 to 7.00 Years   United Arab Emirates   04 Nov, 2023
Halian
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT / Computers - Software
Functional AreaNot Mentioned

Job Description

Our client:Halian is partnering with one of the leading companies in the Insurance Technology space, and are looking for an experienced Customer Success Manager to support the Sales, Product and Technology units to scale up the business to new heights..Your Responsibilities:

  • Business Analysis: Listen and understand our customers current and future technical requirements and work with our Product and Tech Teams to help prioritize these on product roadmap.
  • Project Management: Plan implementations at a high level and liaise with the customers Project Management Office to ensure projects meet the business requirements and are delivered in a timely manner.
  • Relationship Building: Engage with executive sponsors, stakeholders and with the whole customer ecosystem.
  • Up/Cross-Sell: Identify relevant new projects and growth opportunities
  • Define the program while refining the customer journey with existing customers
  • Define the Customer Success program and scale up the team
  • Working closely with the sales and marketing team, product team, and the technology team to define and implement effective customer success strategies
  • Consult with customers to understand their current capabilities, use cases, and workflows
  • Ensure that the right metrics are being tracked to have satisfied customers all the time
Your Qualifications:
  • MUST be fluent in English Arabic, French, Spanish are a plus
  • MUST have 5 years experience in Customer Success role. Ideally with Project Management and/or Account Management with technical understanding of SaaS experience.
  • MUST have worked with both clients and developers/ software engineers
  • MUST have background in Health technology sector or Software-as-a-Service (SaaS)
  • MUST be based in the UAE
  • Dynamic self-starter, entrepreneur at heart: technology experience is preferred, start-up mentality a requirement
  • Proven record of successfully overseeing long-term relationships with stakeholders
  • Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners involved in the ecosystem
  • Excellent communication and stakeholder management skills
Halian Group:With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.Our resourcing and smart services help you to realize tomorrows potential. Discover the amazing things possible when you bring the right people and the right technologies together.

Keyskills :
Customer Success Saas Project Management Account Management

About Company

Award-Winning Tech Talent Company. We help businesses make progress, build efficiency and discover new possibilities. Our goal is to support talented individuals to explore, innovate and unleash their potential.Our success has spanned over 20 years. In that time, we’ve come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers that fulfil potential, faster.Halian's smart services, tech talent and search capability, help you to realise tomorrow’s potential. To discover the amazing things that are possible when you bring the right people and the right technology together.

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