Customer Success Manager

Job Description

Are you passionate about building relationships and ensuring customer success?Would you enjoy being part of team that provides high-quality technical support for Bently Nevada hardware and software products?Join our Baker Hughes Bently Nevada teamBaker Hughes Bently Nevada offers a holistic suite of machine condition monitoring and protection hardware, software, and services. We help ensure you achieve the highest level of asset reliability. Our team takes ownership of creating and designing unique and customized solutions for bespoke customer requirements.Partner with the bestAs a Customer Success Manager you will be responsible for developing the right long-term condition monitoring technical solution for customers post deployment.As a Customer Success Manager, you will be responsible for: Developing the right long-term condition monitoring technical solution for customers post deployment. Aligning capabilities to specific outcomes, creates reference architectures, and calculates potential solution value. Handling complex products and systems requiring technical knowledge and where the products or systems will be used. Keeping track of customers? expired agreements and identifying opportunities in the region. Identifying solutions to drive better outcomes for solutions provided to the customer. Spending time with customers at their sites as a valued advisor to drive a proactive maintenance program. Covering Middle East and Egypt region.Fuel your passionTo be successful in this role you will: Have a bachelor?s degree from an accredited university or college. Have minimum of 5 additional years of experience in Solution Architecture. Have experience in customer success management for a software solution. Have technical experience in System 1 or Similar condition monitoring software. Have Technical knowledge in machine monitoring and condition monitoring. Have a Customer centric mindset; willing to spend time understanding pain points and resolving it.Work in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiveWorking with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefitsAbout UsWith operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, were committed to achieving net-zero carbon emissions by 2050 and were always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.Join UsAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!#LI_Onsite

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