Customer Success Account Executive

1.00 to 10.00 Years United Arab Emirates 08 Apr, 2022

Job Location	United Arab Emirates
Education	Not Mentioned
Salary	Not Mentioned
Industry	Other Business Support Services
Functional Area	Not Mentioned

Are you interested in working for a Digital Startup with an exiciting

You help clients set up their account correctly (setting up the accounting as well as operational setup)
You show clients how to use and set up the key product features and modules for their optimal use
You advise them and act as an expert
You improve the efficiency of onboarding: create and update user guides, FAQs, video tutorials, webinars, etc...
You contribute to the development of our product by sharing customer feedback with the IT, product and marketing teams
You will guide and delight new clients by making sure their accounts are activated efficiently and answering all their questions via email and phone
You will be the voice of the customer. You will therefore be at a key stage in the customer relationship.
The customer?s voice is precious and we need to use it in order to continuously improve our product and keep the WOW effect along with the relation
You will set up internal processes to better respond to customer requests (update FAQs, dashboards, macros) and give feedback to Ops and Product teams, etc.
You will identify anomalies, optimize and set up new ways of problem-solving and keep your colleagues up to date on all of this.

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