The Customer Experience Specialist will work directly with Customers to provide solutions and act as a liaison for internal departments such as claims, billing and sales.
He or she will work to improve customer retention by problem solving, educating, and providing a WOW! Experience for their customer.
Key Responsibilities:
Manage inbound email, chat and phone inquiries from our customers, for the purpose of providing quality customer service.? Handle all interactions promptly and effectively, focusing on one-call resolution and engagement.
Build strong knowledge of services offered by continuously learning in order to assist in policy and claims details.
Act as a liaison for internal departments such as claims, billing and sales by answering questions and escalating any possible issues up to be resolved.
Focus on customer retention by overcoming objections to cancel policies, sharing the why behind resolution and providing the customer with a WOW! Experience.
Complete various projects per management request.
Will perform all other duties as assigned
Similar experience requiredArabic and English preferred
