| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Customer Service RepresentativeJob Location : UAEKey Responsibilities:•Respond to inbound and outbound calls to address customer queries, complaints, or issues related to our service.•Provide efficient and accurate solutions, ensuring clients feel supported and valued.•Engage in active listening, confirming or clarifying information, and pacify angry clients as needed.•Take ownership of customers issues and follow problems through to resolution.•Utilize software, databases, scripts, and tools appropriately.•Meet or exceed call center metrics while providing excellent consistent customer service.•Document all call information according to standard operating procedures and recognize trends in customer calls.Skills:•Tech Savvy experience with helpdesk ticketing systems, reporting systems, and CRM systems.•Ability to work under pressure and adaptability.•Teamwork skills.•Interpersonal skills.•Solid sales and negotiation skills.•Innovative mindset and high emotional quotient (EQ).•Grit and a can-do attitude.Requirements:•University Degree in Business, Communications, or Marketing discipline preferred but not required.•Experience in the Mobility/Transportation industry is highly desirable.•Fluent reading, writing, and speaking in Arabic and English is required.•Familiarity with RTA Rules and regulations is a plus.•At least 1 year of Call center or customer service experience is required.•Ability to work in rotational shifts.
Keyskills :
Fluent reading writing and speaking in Arabic and English
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