| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Customer Service RepresentativeJob Location : UAEKey Responsibilities :?Respond to customer inquiries in-person in a timely and professional manner.?Provide information about products and services, troubleshoot issues, and resolve customer complaints.?Handle and process orders, returns, and exchanges.?Update customer records in the company?s database with accurate information.?Escalate complex or unresolved issues to the appropriate department.?Maintain a positive and empathetic attitude toward customers at all times.?Provide feedback on customer service improvements based on interactions and observations.?Follow company guidelines and adhere to policies when managing customer interactions.Qualifications :?Bachelor?s degree?Proven experience in a customer service role (1-3 years preferred).?Excellent verbal and written communication skills.?Strong problem-solving skills and ability to think on your feet.?Patience and empathy when dealing with difficult customers.?Proficiency in using CRM software and other customer service tools.?Ability to multi-task and prioritize tasks in a fast-paced environment.
Keyskills :
CRM software and other customer service tools
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