| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Job Position – Customer Service ExecutiveCompany Name – Al Fuad ExchangeTo join team at the Dubai Head Office. (This role is specifically for Arab Nationals Only.)Immediate joiners will be preferred.Requirements:2 to 3 Years of experience, preferably in the exchange house sectorGraduate in Finance or in a relevant fieldCommand on Microsoft OfficeExcellent Communication / Interpersonal SkillsResponsibilities:1. Customer Complaints Management – Handle, resolve, and monitor customer complaints to ensure timely and satisfactory resolution.2. Call Records Maintenance – Maintain accurate and up-to-date records of all calls received, including details of inquiries, issues, and resolutions.3. Reporting & Surveys – Prepare monthly reports and conduct customer satisfaction surveys to identify trends and areas for improvement.4. Policy & Process Improvement – Review and enhance customer service policies and processes to improve efficiency and customer satisfaction.5. Interdepartmental Collaboration – Work closely with other departments to address customer issues and improve overall service delivery.6. Team Supervision & Development – Supervise, mentor, and develop the customer service team to ensure peak performance and professional growth.7. Daily Operations Oversight – Manage day-to-day customer support operations across multiple channels, including phone, email, and chat.8. Training for New Hires – Conduct onboarding and training programs for new team members to ensure alignment with company standards.9. Case Escalation Management – Oversee escalated cases to ensure swift and effective resolution, maintaining high service quality standards.10. Training Material Development – Create and maintain comprehensive training materials for ongoing staff development.
Keyskills :
Customer Service and good communication skills
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