Customer Service Coordinator

Job Description

Jotun?s story in the Middle East, India and Africa (MEIA) region began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Care, Loyalty, Respect and Boldness.Jotun U.A.E. Ltd. (LLC), established in 1974, is one of the key markets within the MEIA region. Jotun?s business in the countries of Bahrain and Kuwait are also part of Jotun U.A.E. Ltd. and function as its branches. With a production facility, 3 warehouses and more than 400 employees, we aim to further strengthen Jotun?s position in the region through ambitious market growth plans that focus on innovation, efficiency and profitability.Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.This position is based in Dubai and will report to the CSD Team Leader of the Decorative segment.JOB DESCRIPTIONResponsibilities:

• Execute customer?s orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.
• Perform invoicing of Customers? orders in an accurate and efficient manner and respecting local laws and Jotun procedures.
• Coordinate the activities within the Customer Service Department assuring that the Customer orders are processed in a timely and efficient manner, promoting lean solutions and best practices.
• Follow up Customers? complaints to ensure they are dealt with in a timely and efficient manner by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
• Actively handle customers inquiries through e-mail, telephone or face to face in a timely and professional manner in order to provide a high-quality customer service.
• Handle customer complaints effectively by quickly understanding the issue and coming up with sound solution in order to increase customer?s satisfaction
• Verify, enter and review system prices accurately with the customer?s purchase orders and sales orders.
• Communicate with sales and customers to verify that all details are correct and clear up any missing details or inconsistencies on orders.
• Monitor daily follow up of orders and change dates if applicable to achieve correct backlog and OTIF.
• Handle approved Sales Returns with appropriate information on charges and create credit note when required.

Qualifications:

• Bachelors Degree
• 1 to 3 years of relevant work experience

QUALIFICATIONSEducation:Bachelor (Required)Language:EnglishWork Experience:PF Customer ServiceOther qualifications (certificates, skills etc.):PERSONAL QUALITIES AND WHAT WE OFFERCompetencies We Look For:

• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
• Builds a useful network of contacts and relationships and utilizes it to achieve objectives
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
• Acts on own initiative, makes things happen and accepts responsibility for the results

What We Offer:

• Opportunities for professional and personal development
• An international Corporate culture founded on our four values; Care, Respect, Loyalty and Boldness.
• A friendly and supportive working environment
• A professional working environment that focuses on continuous improvement and innovation

POSITION INFORMATIONCompany:Jotun U.A.E. Ltd. (L.L.C.)Scope Of Work:LocalContract Type:RegularCLOSING DATE (dd.mm.yyyy)24.08.2022CONTACT RECRUITER:Amrani, Imane, HR Advisor, Imane.Amrani@jotun.com

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