Customer Service Associate

Job Description

Johnson & Johnson Pharmaceutical recruiting for Customer Service Associate to be located in Dubai, UAE. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. It?s a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities. Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of a new entity within New Consumer Health and your employment would be governed by New Consumer Health?s employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by New Consumer Health at an appropriate time and subject to any necessary consultation processes. Duties & Responsibilities Deliver on Customer Service key performance indicators and metrics within quality, compliance and safety requirements Ensure effective, proactive, and timely communication to all internal and external stakeholders of customer service-related issues Investigates and resolves customer complaints regarding billing, shipping delays and products. Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing. Processes orders, providing confirmation to customers regarding order receipt and availability. Generates non-routine correspondence to secure additional customer information or resolve customer disputes. Serves as liaison with sales, operations, quality, finance, and shipping personnel to handle customer inquiries and complaints. Solicits and tracks customer feedback. Participates in yearly customer surveys and works on action plans to improve service Qualifications Knowledge / Experience / Skills required Experience within a Customer Service/Operations environment, ideally within a FMCG industry Fluency in English & French, written and verbal. High degree of customer focus Proactive and creative approach to problem-solving and complaint handling/escalation Team player Excellent communication skills, both verbal and written Able to work well under pressure Exceptional time management and organizational skills Self-motivated, accustomed to a high degree of responsibility Business proficiency in Microsoft Office suite of software Proficiency in SAP; automated order entry (EDI/FTP) Leadership Behaviors Required LIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and Ensures everyday actions contribute to Our Purpose CONNECT: Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player. SHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change. Grow: Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes. For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences That is why we, in the United Arab Emirates, are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means ?You Belong?! Primary Location United Arab Emirates-Dubai-Dubai- Organization Johnson & Johnson Middle East FZ-LLC (8608) Job Function Operations Requisition ID 2206039188W

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