| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Customer Service AgentJob Location : UAEDuties and Responsibilities:•Provide prompt, courteous, and efficient service to all guests to achieve high levels of customer satisfaction through personalized service.•Demonstrate a complete understanding of hotel policies, procedures, service standards, and facilities.•Rotate in three shifts (morning, afternoon, and night) to ensure adequate coverage and minimize guest disruption.•Handle incoming calls and wake-up calls efficiently and effectively.•Work closely with team members, supervisors, managers, and colleagues from other departments to maintain a friendly and respectful work environment.•Maintain guest privacy by not disclosing any confidential information.•Take ownership of guest requests and notify them of any delays in completing work orders within accepted time frames.•Solve guest problems promptly and pass on complex issues to the Manager on Duty if necessary, while recording guest complaints.•Complete additional tasks assigned by the Service Leader, Supervisor, or Manager as needed.•Promptly handle emergency calls and respond efficiently.•Use the Messagebox to log all requests and issues.•Check emails promptly and take action accordingly.•Attend shift briefings, read handovers, and participate in departmental meetings and gatherings.
Keyskills :
customer service experience
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