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Customer Relationship Officer

1.00 to 10.00 Years   United Arab Emirates   23 May, 2022
Abu Dhabi Islamic Bank
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Key Accountabilities of the roleBehavioral CompetenciesRESPONSIBILITIES:

  1. Deposit account documentation.
Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
  1. Finance account documentation.
Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
  1. Sales-Management of service delivery.
Sell and cross sell ADIB?s products and promote ADIB?s image
  1. Staff Management and coordination.
Management of subordinates, plan their training and appraisal.
  1. Perform other task specified by Management.
Results Required
      1. Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
      1. Continuous Improvement ? Assist CRM to Recommend work flow changes leading to process improvements to the branch manager at least once a year
      2. Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
      3. Compliance of policies & procedures ? Comply and perform Key operational controls as required in ADIB?s polices & procedures in day to day operations.
The competencies required to undertake this role and the level at which performance would be assessed as being satisfactory are:(1 - least desirable, 5 ? max desirable)TECHNICAL COMPETENCIESLevelCommunication3Adaptability3Technical Knowledge3Managing Continuous Improvement2Influencing3Information Gathering3Problem Solving3Initiative & Change2Planning & Implementation2People Development1BEHAVIOURAL COMPETENCIESCustomer Focus4Drive for Excellence3Ethics & Values5Integrity & Trust5Inspiring / Charismatic3Ownership4Action Orientated3Decision Quality3Teamwork4Balanced4Business Acumen 3Strategic Ability2Specialist Skills / Technical Knowledge Required for this role:
  1. Broad knowledge of ADIB?s Retail Banking financial products & services
  2. Thorough knowledge of ADIB?s Retail Credit & Operational Policies & Procedures
  3. Good Knowledge of UAE banking practices , regulations & risks
  4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  5. General awareness of competitors in the local market
  6. Fair knowledge of service standards
  7. Training skills
  8. Sales skills
  9. Management Information skills
  10. Computer skills
Previous experience:
  1. Minimum 2 years? experience as a Customer Relations or similar roles in a banking environment

Keyskills :

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