Customer Experience Specialist a Japanese Speaker

Job Description

About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership,enhancing the ability for our customers to experience the world. Get to Know our Team: Agodas Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agodas values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customers experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agodas business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Yokohama office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Japanese and English, we would love to hear from you!In this Role, youll get to:

• You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email and live chat)
• Professionally handle high volume of inquiries from clients and customers
• You will be accountable for meeting individual (KPIs) and team goals
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Continuously identify work process improvements
• Communicate to Team Leaders and (or) Manager
• Perform office-based administrative duties whenever required
• Must demonstrate high degree of integrity and confidentiality Maintain confidentiality of customer information at all times
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc

What youll Need to Succeed:

• We are looking for individuals that have an excellent command of spoken and written business level of English, and Native level or JLPT N1 qualifiers for Japanese.
• Immaculate telephone manners and communication skills
• Excellent listening skills, critical-thinker with attention to detail
• Minimum typing speed of 35 words per minute
• Willing to work rotating shifts
• Ability to work in both a team environment and autonomously
• Demonstrate high degree of integrity and confidentiality
• Strategic office location: Yokohama, Japan
• Find out how our employees are enjoying working in Agoda! https://careersatagoda.com/blog/inside-our-japan-office-yokohama/

#chiba #tokyo #osaka #yokohama # seoul #busan #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #london #phuket #nagoya #okinawa #fukuoka #sapporo #manila #amsterdam #rotterdam #2 #3 #CUST #OTHREqual Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a persons merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Keyskills :
English Listening Skills Attention To Detail Japanese Communication Skills Typing Speed

About Company

As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.