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Customer Engagement & Intelligence Specialist

1.00 to 10.00 Years   United Arab Emirates   22 Aug, 2022
Al Futtaim Group
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Customer Engagement & Intelligence Specialist | IKEA Service Office | Jebel Ali, DubaiKey Specific Accountabilities:INTELLIGENCEANALYTICS & FEASIBILITY

  • Finds/collects information to be used for Researches, Territory Penetration Plans (feasibility studies), Geographical Analysis and various studies to be performed
  • Analyses data coming from the sources of Navision (ERP), CRM, Survey tool, IKEA FAMILY website, kiosks etc.. Creates meaningful analysis/results and shares with relevant parties
  • Measures, evaluates the effectiveness of IKEA FAMILY communication channels and reports related key metrics of marketing activities as well as campaign performances Seeking opportunities for optimization & development of reports, tools and processes
CONSUMER & CUSTOMER ENGAGEMENT
  • Prepares IKEA FAMILY newsletters, offers, campaigns in collaboration with Range responsible, Digital Marketing responsible, Graphic designer, Consumer and Customer Engagement Manager
  • Uses CRM software to contact to and engage with customers
  • Assists line manager on attracting/bringing consumers and customers to the store, engaging them with campaigns, offers products and IKEA?s concept
BUSINESS & PEOPLE
  • Builds strong relationship with all parties, collaborates with the Digital Marketing Team and Store Marketing Managers
  • Contacts/manages 3rd parties for service & hardware/software needs of marketing and consumer engagement for daily and long term strategic support operations
  • Influences others with critical reporting guidance

Keyskills :

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