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Customer Council Manager

1.00 to 10.00 Years   United Arab Emirates   17 Sep, 2022
Abu Dhabi Islamic Bank
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Role: Customer Council ManagerLocation: Abu Dhabi ROLE PURPOSE: Executing the bank and customer excellence group strategy of being best bank in service in UAE by creating and managing customer council.RESPONSIBILITIES:1. Manage Customer Councils

  • Define customer groups
  • Create pool of customers from each group
  • Establish relationship with these groups
  • Arrange council meetings (logistics with stakeholders)
  • Collate feedback reports and action plans
2. Enhance Customer Segmentation
  • Work closely with marketing and CMT teams to refine and enhance Customer segments
Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
  • Bachelors degree required
  • People?s person
  • Excellent understanding of cultures in the UAE
  • Must be fluent in English
  • Customer centric mentality
  • Familiarity with bank systems, products, services especially in branches
  • Ability to multi-task / address many issues simultaneously
  • Team player
  • Must be willing to travel all areas in UAE.
  • Excellent in MS office (Excel, PowerPoint, word)
Previous experience: This position is for UAE Nationals only.
  • 5 to 7 years of experience
  • In depth understanding of ADIB culture, systems, products, and services
  • Customer Relationship Management

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