Country Operations Manager- UAE

Job Description

Dubai, United Arab EmiratesJob Family Group:Commercial and RetailWorker Type:RegularPosting Start Date:Business unit:DownstreamExperience Level: Experienced Professionals Where you fit InWork in partnership with the Airport Optimizer and Trading and Supply Channel Optimizer to maximize value derived from Aviation Operations and deliver Health, Safety, Security and Environmental (HSSE) targets and operational excellence for customers at airport locations within the role?s territory. Value is derived from new and existing airport locations in terms of leveraging operational excellence Customer Value Proposition (CVP) with new and existing customers and optimizing operations costs (balancing cost and margin levels).What?s the role?Accountabilities:

• Work with the Asia Pacific and Middle East (APME) HSSE and Engineering Manager and HSSE Executive to implement the HSSE & Social Performance ? Management System requirements, including Hazard and Effects Management Process (HEMP) ? HSSE Case, Management of Change (MoC), Health Risk Assessments (HRA), Security Risk Assessment (SRAs), Safe Systems of Work (SSOW), etc. Develop and deliver an airport level HSSE plan with stakeholders. Ensure adherence to incident reporting procedures.
• Demonstrates visible management commitment and leadership for HSSE Hearts and Minds Initiatives
• Manage Field Farm and Into-Plane (ITP) according to Aviation Operating Manuals and Joint Inspection Group (JIG) standards.
• Work with the Compliance Team to ensure that audits/ inspections are conducted in a timely fashion to identify non-conformances and deliver the gap closure action plans. Lead the development of Standards and Compliance Implementation Panel (SCIP) waivers, where applicable.
• Taking the lead in License to Operate requirements at the airport, eg emergency services, environmental management and Emergency Response Plan (ERP) drills
• Jointly responsible for airport profitability target by working with the Airport Optimizers and Trading and Supply Channel Optimizers to optimize margins and balance sheet at each location including:
  • Contributing to the airport profitability drivers; accountable for ITP competitiveness
  • Optimizing Point of Sale (POS) costs including identifying and executing structural cost saving opportunities in both existing and new airports in the region
  • Supporting the selected customer portfolio with a fit-for-purpose Operations Excellence CVP
  • Implementing and managing the selected operations model for the location
  • Establishing a target inventory range within the E2E supply chain and managing within these levels.
  • Managing the inventory net gains/ losses
  • Supporting business growth opportunities such as establishing and developing the operational requirements for New Airport Entries, leading the management of the training programs for new operators/ refuellers
  • Ensure effective implementation and use of Data Capture Systems, Flight Information Display System (FIDS) and other systems that support scheduling and data collection and management
  • In conjunction with the front line and support from the Operational Excellence team, identify and implement efficiency and productivity improvements from benchmarking studies, traffic surveys, fleet optimization tools, rosters and technology enabled process enhancements
  • Manage the preventive maintenance plan and ensure processes are in place to perform all required checks as per Aviation Maintenance Manual
  • Develop and lead a culture of continuous improvement in operations including embedding of leader standard work, visual management, cultivating ?Just do it? initiatives. Role should conduct a systemic program of ?Go See? at the front line
  • The Airport Optimizer will have the primary relationship with the Airport Authority, the Country Operations Manager (COM) will develop relationships and participate in engagements around HSSE and operations including the emergency services
  • Work with the APME competence and assurance lead to establish a competence development program including timely and successful completion of Aviation Centre of Excellence (ACE) training modules, succession planning and support career management
  • Develop the annual HSSE plan for the country and airport specific HSSE plans in line with the Global and Regional HSSE Plan. Support the Regional Operations Manager (ROM) in JV management including representing Shell on JV operating committees, if required
  • Work with APME engineering team on annual Capex plan for the country
  • People Development: Work with direct reports to assess the individual leadership performance and competencies. Identify the competency and leadership gaps and agree on development actions.
  • As representing Shell Shareholder Representative (SSR)/ Director of Non-operated Ventures (NOVs):
    • Develop and deliver value plan for Joint Industry Fuel Farm (JIFF) for Dubai International Airport and Al Matoum Airport (DWC) as SSR/ Director
    • Establish effective relationship within the Board to influence and align on strategic objectives of the Joint Venture (JV)
    • Translate the priorities of Shell and ensure applications of the right tools/ interventions to ensure delivery of business value
• Special Challenges:
  • Embed and manage the HSSE and Compliance processes in Shell Operations and JV to ALARP, including implementation of the actions from the Line of Defence (LOD) audit;
  • Lead the local ops team by building strong commercial and safety mindset to the location teams
  • Lead the continuous improvement drive in the territory including empowering and motivating different levels of the organization to identify Just Do It Initiatives.

What we need from You

• Operations professional with people management experience who has the drive, communication skills and commercial acumen to make a significant impact to the business. Formal training in engineering disciple would be an advantage
• Strong people management skills and demonstrated leadership ability both remotely and virtually
• Demonstration of sound understanding of HSSE methodology and analysis with capability to effectively implement HSSE standards and authentically drive Hearts and Minds initiatives
• Operational and technical knowledge including joint venture and concession management practices
• Strong analytical skills and the drive and ability to translate information into relevant actions
• Proven ability to create and manage effective alliances with key stakeholders (eg customers, JV partners, etc)
• Local language and English skills, both verbal and written

An innovative place to work There?s never been a more exciting time to work at Shell.Join us and you?ll be adding your talent and imagination to a business with the ambition to shape the future ? whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.An inclusive place to work To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment ? one where you can express your ideas, extend your skills, and reach your potential.

• We?re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we?ll take it from there.
• We?re closing the gender gap ? whether that?s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We?re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.We?re huge advocates for career development. We?ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.-DISCLAIMER:Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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