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Contact Centre Agent

1.00 to 10.00 Years   United Arab Emirates   11 Oct, 2022
Al Futtaim Group
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

UAE National | Contact Centre Agent | AFET | UAEOverview of the roleTo achieve a high level of customer satisfaction for all stakeholders, by providing the best quality of service in answering queries, resolving problems, and ensuring the timely closure of all service requestsWhat you will do

  • Act as the first point of contact for receiving customers? inquiries, service requests and complaints through all communication channels.
  • Answer inquiries, capture and register essential SR/complaints information,and to contact customers if a follow up is required
  • Direct inquiries and SR to the appropriate department, follow up, and escalate if necessary to ensure proper and timely closure of customers? requests.
  • Create a lead if customer?s service request is not in the contract scope of work.
  • Conduct, over the phone, a brief customer satisfaction survey
  • Maintain excellent quality of communication and behaviour with all stake holders
  • Perform any duty or assignment requested by management.

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