| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Job Position – Consumer Protection OfficerCompany Name – Al Fuad ExchangeLocation – Dubai Head Office.Immediate joiners will be preferred.Requirements:2 to 3 Years of experience, preferably in the exchange house sectorGraduate in Finance or in a relevant fieldCommand on Microsoft OfficeExcellent Communication / Interpersonal SkillsResponsibilities:Customer Complaints Management – Handle, resolve, and monitor customer complaints to ensure timely and satisfactory resolution.Call Records Maintenance – Maintain accurate and up-to-date records of all calls received, including details of inquiries, issues, and resolutions.Reporting & Surveys – Prepare monthly reports and conduct customer satisfaction surveys to identify trends and areas for improvement.Policy & Process Improvement – Review and enhance customer service policies and processes to improve efficiency and customer satisfaction.Interdepartmental Collaboration – Work closely with other departments to address customer issues and improve overall service delivery.Team Supervision & Development – Supervise, mentor, and develop the customer service team to ensure peak performance and professional growth.Daily Operations Oversight – Manage day-to-day customer support operations across multiple channels, including phone, email, and chat.Training for New Hires – Conduct onboarding and training programs for new team members to ensure alignment with company standards.Case Escalation Management – Oversee escalated cases to ensure swift and effective resolution, maintaining high service quality standards.Training Material Development – Create and maintain comprehensive training materials for ongoing staff development.
Keyskills :
Customer Service and good communication skills.
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