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Community Experience Assistant Manager

1.00 to 10.00 Years   United Arab Emirates   08 Jun, 2022
Farah Experiences LLC
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

The Community Experience Assistant Manager role is responsible for supporting the coordination and execution of activities of the community outreach and destination engagement programs within Yas Island and Saadiyat Island destinations. The role will be responsible for supporting the Community Experience team to coordinate community engagement activations, facilitate Yas Captains and Saadiyat Captains induction trainings, and coordination of content from partner assets for inclusion in training programs. The job scope also include:

  • Responsible for helping execute the strategy for the destination engagement programs (Yas Academy, Yas Captains, Yas Experts and Saadiyat Captains)
  • Coordinate and facilitate program inductions, asset tours and program events.
  • Maintaining content on training platform and work with assets to ensure content is up to date.
  • Copywriting of content for the programs.
  • Support the community experience team in development of community experience strategy and support in running community focus groups.
  • Assist with implementing the ?WOW Moments? program
  • Assist with maintaining and growing our program participants, ensuring all relevant stakeholders are communicated with effectively and consistently.
  • Support with maintaining meaningful relationships with related organizations across the destinations ensuring they are up to date with latest program updates.
  • Effective use of training platform, social channels (Instagram and Whatsapp) to maintain engagement amongst program participants.
  • Assist with evaluating impact and effectiveness of educational programs
  • Maintain a high standard for writing, quality of information, and strategic participation in issues resolution.
  • Ensure the delivery of Experience Hub?s Mission Statement, objectives and values.
  • Act as role model to staff and colleagues within the destination.
To be considered for this role, you will need to have;
  • Diploma in Hospitality/Tourism
  • Proven experience of working in a customer service environment and encouraging high standards of visitor care throughout previous employment
  • Presentation skills and time management.
  • Competent IT skills ? Microsoft Office Suite
  • Excellent verbal and written communication skills. (English Copywriting)
  • Excellent Facilitation skills / public speaking
  • Flexible approach to working in a team
Desirable
  • Proven experience of working in customer experience training programs
  • Experience writing and delivering training content.
  • Public speaking abilities
  • The ability to work under pressure, forward plan and meet deadlines.

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