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Communications Control Coordinator

1.00 to 10.00 Years   United Arab Emirates   16 Apr, 2022
Farah Experiences LLC
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

This is a key support role that ensures smooth and efficient operations of our Leisure Facility by providing clear communications throughout the Operation. This position is responsible for managing all radio and telephone communications coming in and going out of the Communications Control Room (CCR). The Coordinator is also responsible for accurate and timely reporting of all communications. The job scope also includes:

  • Answer all telephone and radio calls coming into the CCR in a timely manner.
  • Transmit relevant information into the operation in a timely manner.
  • Ensure relevant units acknowledge transmitted information.
  • Accurately log communication activities in the logbook and database.
  • Ensure Duty Managers are on-site as scheduled.
  • Confirm Rides and Attractions readiness.
  • Report all relevant operational information to the Duty Managers in a timely manner.
  • Raising service requests (SR) for maintenance as required by Duty Managers.
  • Follow up on maintenance and service requests as requested by Duty Managers.
  • Complete weekly SR update reports and send to Park Duty Manager and Park Manager.
  • Drafting e-mails and standard reports, many of which will be based on standard templates.
  • Handling any filing required in the department and ensuring the necessary documents and records are updated and filed correctly.
  • Updating regular trackers, excel sheets, data logs and reports.
  • Confirm daily information with Duty Managers to ensure accuracy and transparency when completing daily reports.
  • Send daily SMS message to key stakeholders.
  • Participate in regular crisis management refresher trainings as required by the department.
  • Ensure timely communication in the event of a Crisis Event.
  • Any other related duties as assigned by the department.
As an ideal candidate, you must have:?
  • High school diploma or equivalent education certificate
  • 1 year of experience working in an operational department within the Leisure Facilities
  • At least 6 months previous experience in an administrative role.
  • Excellent English and Arabic communication skills (reading, writing, and speaking)
  • Able to use MS Office Programs (Word & Excel)
  • Strong problem solving & Analytical skills.

Keyskills :

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