| Job Location | United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Role : Collection Officer (UAE National)Location : DubaiRole Purpose:Collection agent is responsible to perform office duties relating to the collection of official funds from the ADIB customers in coordination with the collection team leader, collection manager and the field collection agent. His duties is to review the customer?s accounts and inform them by due dates of payments by phone calls, fax or e-mail. This will be achieved in a manner that is consistent with ADIB customer service code of practice and in confidentialityKey Accountabilities of the role Prepare a plan to call the customers in coordination with the collection team leaderCheck the customers who do not pay their due paymentsReview the customers list and make priorities for calling them based on the team leader instructionsReview the customer?s account and information and prepare notes or questions if available Call the customers based on priorities and instructionsContact the customer through other channels of remote communications by processing requests and making outbound calls to customers if necessaryNegotiate with the customer and inform him by the due amounts, deadline of payment and the way of paymentNegotiate agreements and settlements within established guidelinesUpdate customer information, tracks and documents into customer interface system after each call Record the results of the call regarding the payments or deferring itCompare the percentage of performed calls with the planned onesDiscuss the main issues with the team leader Ensure a conducive environment for the dissemination and exchange of information within the team and between the team and unitsProvide feedback to the team leader and the collection manager with the information on customers if requiredSpecialist Skills / Technical Knowledge Required for this role:
Keyskills :
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