Client Relations Marketing Executive Logistics Jebel Ali

1.00 to 10.00 Years United Arab Emirates 14 Jun, 2022

Job Purpose:This role will provide support to the Head of Customer Solutions & Marketing and assist in the executions of the department plans.

The position supports the business heads in business development leads and customer data.
Handling of the Customer Tenders registrations, prepare Technical and Commercial proposals, collaborates with all departments to ensure timely responses, Manage the site visits plans and executions.
Gatekeep all the customer enquiries, qualifying the enquiries, arranging meetings with departments, ensuring the conversion funnel is handled within the service level standards given.
Prepare and execute the plans as per marketing calendar, maintain corporate information, presentations, brochures, collaterals uptodate.
Voice of the customer survey coordination and customer complaints handling.

Customer Relationship Management

Responsible for Enquiry Management of all AFL customer enquiries, follow-ups, reporting and lead conversion.
Handle the end to end Tender Desk for customers.Registering the RFIs, managing the deadlines and ensuring 0% missed deadlines to customer tender timelines and queries.
Creating and updating the CRM Library, MIS reports (opportunity pipeline, lead database, etc..).
Attending customer meetings, training sales team new corporate information.Organising customer meetings and events.

Marketing Communication:

Execution of MarCom activities e.g. product launches, events and exhibitions, mail shots, advertising, newsletter, e-marketing, photoshoots, etc.
Coordinate the production of online and offline marketing material
Write press releases, newsletter articles, blogs, posts, and case studies for the stakeholders.
Content development with creative, social media agencies.
Digital Social Media Marketing, Creative Designing, Marketing events handling
Manage the agencies to execute the calendar plans, manage their performances, invoices
Ensure the brand identity is sustained across the organisation both internal and external
Execute the projects within timeline and budget
Represent the company in a professional and knowledgeable manner
Prepare inhouse creative designs using adobe suits: such a blog posts, poster, presentations, photo shop, video editing, etc.
Maintenance of marketing collateral inventory, marketing expense reports and marketing library.
Ensure all AFL offices have the up to date corporate information in the front desks.
Supplier management of hiring vendors, registering with procurement and ensuring invoices are tallied.

Customer Service

Attend to inbound customer and corporate marketing enquiries from online & offline.
Ensure all customer complaints are recorded with timely closure and valid root causes.
Follow-up and maintain up-to-date records of customer (complaints, sales visits, customer details, communications records, customer analytics) and enhance CRM functionality towards ISO standards.
Synthesize information from various customer data sources
Maintain records of all customer quotes/ enquiry

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