| Job Location | United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Job Title: Call Center Team LeaderExperience & Qualification Required:3–7 Years (call center experience required, leadership experience preferred)Graduate / Diploma in any discipline (preferred)Additional certifications in customer service or management are a plusKey Responsibilities:Supervise and mentor call center agents to meet performance targetsMonitor calls for quality and provide feedback for improvementManage schedules, attendance, and workload distributionHandle escalated customer complaints and queriesPrepare and analyze reports on team performance and KPIsImplement strategies to improve customer service and efficiencyCoordinate with other departments to resolve issues and improve processes
Keyskills :
Customer Service and good communication skills.
© 2023 HireeJobsGulf All Rights Reserved
