| Job Location | United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
1) Main responsibilities for the role:- Be in charge of running and managing the call center department daily- Set targets for all other call center agents to meet up with- Schedule and organize shift patterns for other team members to ensure that customers are - never left unattended to- Understand all organization?s products, services, procedures and guidelines and communicate same to all team members- Prepare forecasts and budgets for the call center- Monitor all calls to ensure that due procedures and quality standards are strictly adhered to- Facilitate and organize training session if needed for the agents- Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times- Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.Main requirements:- Preferably male- Management /Training skills- QA Experience- Should have experience in leading a big team/ be in charge of the team- Will be able to attend the calls with the customers/ Monitor the calls of other team members- With previous strong background in sales/ call center
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