| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Call Center SupervisorJob Location : UAEKey Responsibilities:•Manage high volumes of inbound and outbound calls in a timely manner•Utilize established communication scripts when handling various topics•Identify customer needs, clarify information, research issues, and provide solutions or alternatives•Seize opportunities to upsell products when applicable•Maintain accurate records of all conversations in our call center database•Achieve personal and team targets•Supervise confirmation and cancellation processes by agents•Provide training for new hires and agents•Set and monitor appointment targets for each department and agentRequirements:•Proficiency with computers, particularly CRM software, and strong typing skills•Exceptional interpersonal and communication skills•Strong command of written and spoken English language•Prior experience in healthcare or sales•Excellent customer service, active listening, and verbal and written communication skills•In-depth understanding of company products, services, and policies•Ability to ask probing questions and diffuse tense situations•Strong time management and decision-making skills
Keyskills :
Supervisory Experience
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