| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
ROLE PURPOSE:To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.This position is for UAE Nationals only.These are the main responsibilities of this role:Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center.Proactively offer customer to register IVR and SMS service according to procedures and guidelinesEscalate customer queries and complaints as necessary.Follows up with customer via telephone or email following initial sales contactExplain products or services and prices and answer all the customers questions.Polite and courteous when dealing with customers all the time.Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.Keep accurate data on all tasks performed as per defined format,Keep customer documents secured and filed accordinglyInitiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.Meet or exceed the daily, weekly, and monthly sales targets set by the Management.Proactively cross sale and up sell the various bank products to customers or caller that qualifyEscalate hazard /potential risk immediately, via the proper channelsAdherence to all ADIB policies.KEY PERFORMANCE INDICATORS:Call qualityCustomer satisfactionAdherence to scheduleProduct & process knowledgeAverage handling timeSales leads generation ? target to reviewed Specialist Skills / Technical Knowledge, TechnicalCompetencies Required for this role:Communication skills, bilingual language (Arabic/English)Sales skillsCustomer resolution skillsThis position is for UAE Nationals onlyYou will be redirected to the company website to apply for this position
Keyskills :
Call Center Good communication skills
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