| Job Location | United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Job Title:Call Center Agent (UAE National)Job Scope:A Call Center Agent is accountable for handling and answering inbound and outbound calls. S/He responds to customers’ orders, attend to inquiries, troubleshoots problems and provides centralized information.Main Duties and Responsibilities:Provide information and support services addressing IT related queriesStrictly follow the SLA for technical issues and update the tickets status in internal and partner portalMonitor and track the call status and ensure that the technical support team respond to the tickets as per the SLAAttend to customer complaints as high priority in coordination with the Senior Agent or direct managerRoute inbound calls to the appropriate resourcesGuide and inform customers on new products, services and policiesProcess orders, forms and application requested by the customersReview customer accounts and provide updates on billing, shipping, warranties and any other account itemsDocument all call information and run reports to analyze the call status and problems in coordination with the Senior Agent or direct managerRemain abreast and fully equipped with latest technology and secure toolsPosition Requirements:Education:Bachelor’s / Technical degree in Business Administration or any other related fieldExperience:At least 1-2 years of relevant experienceYou will be redirected to the company website to apply for this position
Keyskills :
Call Center Good communication skills
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